FAQ

Need answers to your questions? Browse our handy FAQ guide and you’ll find everything you need to know.

1. Detailed Step-by-Step Instructions to Getting Started
2. How do I claim my Sign-up Bonus?
3. Download Play or No-Download, Flash Play
4. What are Wagering Requirements?
5. Security and Privacy
6. Why am I not receiving my JackpotCity.com Online Casino emails?
7. Adding more games
8. Logging in
9. Registering an account
10. How do I make a deposit?
11. How do I withdraw my winnings?
12. 24/7 Support
13. Legalities
14. Fair game play

Alternatively, if you can’t find what you’re looking for just get in touch with our 24/7 Support Team. They’ll be able to help you with any queries you may have.

Detailed Step-by-Step Instructions to Getting Started

1. Download Play
2. No-Download, Flash Play

Download Play

1. How do I download the free casino software?
2. What do I do once the download has been completed?
3. How do I register an account at JackpotCity.com Online Casino?
4. Where did I download the file to?
5. What is the installation file called?
6. What are the minimum system requirements?

1. How do I download the free casino software?

Experience JackpotCity.com Online Casino at its finest by following the easy steps below!

Step 1

Click any of the "Download” buttons to download our free software to your computer.

Step 2

You will see a pop-up window asking whether you wish to run the file or save it to your computer. We recommend you click on 'Run' to speed up the download process.

Please note: If the software installation window does not appear after a few seconds, click here. Then save the software to your desktop. To start the installation on your own, double-click the casino icon on your desktop and follow the on-screen instructions.

Step 3

Depending on your browser settings, you may see a standard security warning similar to the one below. This confirms the publisher as Microgaming Software Systems Limited. To continue with the download, click on 'Run'.

Step 4

The end user license agreement will then appear. Click on the "I accept..." button to continue to registration.

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2. What do I do once the download has been completed?

You are now ready to install the JackpotCity.com Online Casino software application file that you saved to your computer. Double-click on the casino icon, either on your desktop or at the location to where you chose to save the casino software. The Install Wizard will then launch, guiding you, step-by-step, through the installation process. Follow the prompts by clicking 'Next>' when requested, and the casino software will install.

3. How do I register an account at JackpotCity.com Online Casino?

After completing your casino software download, follow these easy on-screen instructions to register.

Click on one of the following:

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details.

Once completed, a window will appear which will display your account details which you must use to login to the casino software. Keep these in a safe place.

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4. Where did I download the file to?

The default location is to your desktop. If you saved the JackpotCity.com Online Casino software to an alternative location and cannot find it, simply follow these instructions:

Click on 'Start'/ 'Find'/ 'Find files or folders'. Type jackpotcity.exe in the 'Name' field, and click on 'Find now'. Remember to search using the 'Local hard drives' option. Once you have found the casino software, double-click to begin the installation.

5. What is the installation file called?

jackpotcity.exe

6. What are the minimum system requirements?

• Pentium II 333 Mhz
• 32 Bit operating system Windows 95/98/2000/NT/ME/XP
• 32 MB RAM
• 25 MB available hard drive space
• Internet connection

No-Download, Flash Play

How do I install the free flash casino software?

Play at JackpotCity.com Online Casino without downloading any software to your PC. Follow the easy steps below!

Please remember that you need to use Windows Internet Explorer in order to play our flash games. Please click here for Windows IE.

Step 1

Click any of the "No-Download Play” links to play in flash.

Step 2

If you do not have not previously used flash on your PC, please click here to install it you will see the following pop-up. Follow the 4 simple instructions on the pop-up so that you can play in flash at JackpotCity.com Online Casino.

Step 3

You will see a pop-up window asking whether you wish to install the software. Click on the “Install” button. This does not mean that you are downloading any software.

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Step 4

You will then be asked if you’d like to create a shortcut to JackpotCity.com on your PC’s desktop. We recommend that you click on the “Yes” button.

Step 5

Two loading screens will then appear, showing you that JackpotCity.com Online Casino software is opening.

Step 6

The flash software will then open. Click the “Register” button to register your Real Account so you can play.

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Step 6

Alternatively, you can register by clicking the “Register” button on the pop-up below. This will appear if you click anywhere on the games images.

Step 7

You’ll then be asked if you want to open a Real Account (play for and stand a chance to win cash) or a Guest Account (free or practice play). Make a choice and click on the “OK” button. We recommend you select “Real Account” as you will also be able to play our Progressive Jackpots and win for real.

Step 8

You will be taken to an online registration form. Please fill in the required information so we can open your JackpotCity.com Online Casino account.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Your New Player Sign-up Bonus

How do I claim my sign-up bonus? (Available in $, CAD, £, € and CHF)

To see what sign-up bonuses are available to you, and for more on how to claim them, simply click here.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

Download Play or No-Download, Flash Play?

1. Download Play
2. No-Download, Flash Play

1. Download Play

Experience JackpotCity.com Online Casino at its finest with the full suite of over 400 of the best casino games available on premium download play!

Download now and instantly start enjoying:

1. A full suite of over 350 games within an immersive 3D environment
2. Vibrant game and promotions interface
3. Frequent new games and updates
4. Personalized gaming
5. Multiple language settings
6. Expert mode for more experienced gamblers
7. Free and Real Money gaming options
8. AND SO MUCH MORE!

2. No-Download, Flash Play

If you don’t want to download any .exe files to your PC or aren’t able to download any applications, we suggest you play in Flash. This way you can play a limited suite of Flash Casino games instantly and still enjoy the full JackpotCity.com Online Casino experience with the no-download casino!

By playing No Download you’ll experience:

1. Fast game loading
2. The freedom to login and play using a desktop or laptop from any location
3. Over 150+ casino classics that include Video Slots, Progressive Slots and Table Games
4. Frequent new games and updates
5. Multiple language settings
6. Free and Real Money gaming options
7. AND SO MUCH MORE!

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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What are Wagering Requirements?

What is a wager, and why should I meet the wagering requirements are often questions asked by players. Quite simply, a wager is the total amount that you place in a bet at an online casino.

The reason that there is a wagering requirement (or playthrough as it is also known) is because we are literally giving away money for nothing. That’s what your sign-up bonus is – free money for you to use to play at our online casino. So, to avoid abuse, JackpotCity.com Online Casino, like all other online casinos, places certain restrictions on the bonus we offer you. You can read all about these in our terms and conditions. We ask you to meet the wagering requirements and play through your bonus a number of times before you can cash out. The standard Play Through requirement is 30 times the bonus. In other words, if you receive a $10 bonus, you will need to wager a total of $300. Please note that different games contribute different percentages towards the Play Through requirement.

• All Slots, Keno & Scratch Card games - 100%
• Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) - 10%
• Classic Blackjacks, All aces Video pokers - 2%
• All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog - 0%

For example, if you wagered $8 on Slots, this will count $8 towards the Play Through Requirement.If you wagered $10 on (non-classic) Blackjack, only $1 will count towards the Play Through requirement.Once you have met this wagering requirement, you will be able to cash out.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Security and Privacy

1. How safe are my credit card details?
2. How safe is it to give my credit card details over the Internet?
3. Are my JackpotCity.com Online Casino account number and password safe?

1. How safe are my credit card details?

Your credit card details are 100% safe with JackpotCity.com! We know what it feels like to give someone your credit card details and then worry if these details are safe. That’s why we’ve taken every care to ensure that your details are fully encrypted, even to our own staff members. We have also partnered with a world-renowned e-cash partner, Datacash Ltd, who have been processing payments since 1997.

Datacash also have a top-notch Fraud Department skilled at using the latest credit card control measures to ensure confidentiality of your personal details. Also, before any credit card transactions can take place, you will need to supply your Real Account number and password. This means that nobody but you can transact with your card! Other details are also requested in order to deposit credits into your account. A record of every transaction you make is kept and is available for you to review, so should the need for a complete paper audit arise, the information is readily available.

You are safe with JackpotCity.com!

You can read more about our Security and Privacy Policy.

2. How safe is it to give my credit card details over the Internet?

Our preferred e-cash merchant, Datacash, makes use of state-of-the-art SSL encryption technologies that ensure your credit card and personal information is protected at all times.

3. Are my account number and password safe?

JackpotCity.com’s casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. Our call centre will not change your password without proof of identification.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Why am I not receiving my JackpotCity.com Online Casino emails?

If you would like to receive regular offers from the casino as well as updates on new games and other casino news, we recommend that you follow the steps below to ensure you get all of your casino emails.

Anti-spam filters have been used by many internet service providers to block out unwanted messages. Unfortunately, these filters may be blocking your JackpotCity.com Online Casino emails too.

To ensure that you receive all your JackpotCity.com emails, add our email addresses to your email Safe List. Find your email provider in the list below and follow the easy instructions.

Outlook

• Start Outlook.
• On the "Tools" menu, click "Options".
• On the "Preferences" tab, click "Junk Email".
• On the "Safe Senders" tab, click "Add".
• In the "Add address or domain" dialog box, type "JackpotCity.com", and then click "OK".
• Click "OK" to close the "Junk Email Options" dialog box.
• Click "OK" to close the "Options" dialog box.

Hotmail or MSN

• Open your Hotmail Mailbox.
• Click on the "Options" link.
• Click on "Safe and blocked senders".
• Click on “Safe senders”.
• Type "@JackpotCity.com" in the field "Sender or domain to mark as safe".
• Click "Add to list".

Yahoo Mail

• In your Yahoo Mailbox click "Mail Options".
• Click "Filters".
• Click "Add".
• In the top row labeled "From header", make sure the "Contains" field is selected in the drop-down menu.
• In the text box next to that drop-down menu enter "@JackpotCity.com".
• At the bottom, where it says "Move the Message To:" select "Inbox" from the drop-down menu.
• Click the "Add Filter" button again.
• If the @JackpotCity.com email has been filtered to your "bulk" folder, open the message and click on the "This is not Spam" link next to the "From" field.

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AOL:

• Open your AOL mailbox.
• Click “Settings”
• Click “Filters”
• Click “New Filter”
• Type :JackpotCity in the “Create a filter called” box.
• Type: @JackpotCity.com in the “From” box.
• Then from the drop down list called “Move to folder” select “New Folder”
• Type “JackpotCity” in the “New Folder” box and click the plus “+” sign.
• Click “Create”

Gmail

• Open your Gmail mailbox.
• Click on “Settings”.
• Click” Filters”.
• Click “Create a new filter”
• In the “From” box, type: @JackpotCity.com and click “Next Step”.
• Tick the “Never send it to Spam”
• Click “Create Filter”.

Comcast

• Select the “Compose Email” button.
• Select the “Edit” link above the “Favorites” box.
• Select the contacts in your address book that you wish to add to your Comcast webmail favorites list and click “Add.” You can add up to five contacts to the list.
• Click “Save”.

SBC Global

• Open your SBCGlobal mailbox.
• Click “Mail Options”.
• Click “Filters”.
• Click “Add Filter".
• In the top row, labeled “From header:” make sure “Contains” is selected in the pull-down menu.
• Then enter @JackpotCity.com.
• At the bottom, where it says "Move the Message To:" select “Inbox” from the pull-down menu.
• Click the “Add Filter” button again.
• If the @JackpotCity.com emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field.

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Adding More Games

1. How do I download more games?
2. What if an error occurs while downloading further games?
3. Why does it take so long to download new games?

1. How do I download more games?

Games that are not yet installed are marked with a red dot next to the game name in the ‘Games Lobby’. The casino software automatically downloads all the games in the background in a pre-defined order.

To download a game, simply click on the game you would like to play. A screen will appear, giving you information on the progress of the download. Should you would wish to play another game while you wait for the download, simply click on the ‘Hide’ button, and you will be returned to the games lobby. The red dot will then be replaced by a progress bar that shows you the progress of the download.

2. What if an error occurs while downloading further games?

If you encounter any errors while downloading further games, please contact our Support Team for assistance. The most common reason for download errors is a lack of available bandwidth.

If for some reason we have a technical problem with game downloads, you will see a message underneath the information screen on each game that says ‘Game Unavailable’.

3. Why does it take so long to download new games?

The number of games you have selected to download at the same time, your Internet connection, the number of other applications that you have connected to the Internet, and the conditions of your Internet Service Provider's (ISP) network all affect your download time.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Logging in

1. How do I login to the casino?
2. What is my password/account number?

1. How do I login to the casino?

Once you have installed your free software, you’ll be able to login with your Real User account details and play for Real Money. To start playing simply:

• Connect to JackpotCity.com’s casino software by clicking the icon on your desktop or in your start menu.
• Once the software interface is open, click on the 'Connect' button at the bottom of your screen.
• A gray box will then appear.

Enter your Real Account details and password, and click “OK”.

Please note: your password is case-sensitive and has to be entered the same way each time you log in. Should you have any questions, please contact us.

2. What is my password/account number?

If you should forget either your password or your account number, simply contact the Support Team for assistance. Remember to have your registered details handy, as they will be requested.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Registering an Account

1. How do I register an account at JackpotCity.com Online Casino?
2. What is the minimum amount of gaming credits that I may deposit?
3. I want to play for free but I am asked for a credit card - why?
4. I forgot my password.
5. Can I play for free?

1. How do I register an account at JackpotCity.com Online Casino?

After completing your casino software download, follow these easy on-screen instructions to register.

Click on one of the following:

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details.

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Once completed, a window will appear which will display your account details which you must use to login to the casino software. Keep these in a safe place.

2. What is the minimum amount of gaming credits that I may deposit?

In order to start playing online, you need to make a minimum deposit of $20, £10, or €10 or CAD20, or CHF20.

3. I want to play for free but I am asked for a credit card - why?

You have opened a Real Account by mistake. Please contact our Support Team for information on how to open a Guest Account.

4. I forgot my password.

Please contact our Support Team. Remember to have your registered details handy, as they will be requested. Alternatively, click here to change your password yourself.

5. Can I play for free?

Yes - when you open a Guest Account you will be given 2,500 virtual credits to play with. Once these expire, you are welcome to open a Real Account and play with real credits.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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How do I make a deposit?

In order to make a deposit, you first need to register a Real User Account. When you're ready to make a deposit, login to JackpotCity.com’s software and click on the bank button.

You will need to fund your JackpotCity.com Online Casino account by purchasing casino credits. We support a variety of banking options including credit cards, web wallets and even debit cards.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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How do I withdraw my winnings?

JackpotCity.com Online Casino prides itself on processing withdrawals as quickly and as efficiently as possible.

When logged into the software, you can choose to press the “WITHDRAWAL” button at any time and we will process your payment. It is our policy to refund cash withdrawals to the same account or banking option that the original deposit was made on. However, not all banking options facilitate this. If this happens, we will advise you to select another option.

JackpotCity.com Online Casino adheres to the latest international monetary laws that govern our conduct. In order to do this we have introduced a faster and more effective withdrawal process that will see you receiving your withdrawal in 24-72 hours.

Each withdrawal will remain on hold for 24 hours, which gives you the option of reversing the transaction in order to use the funds for future bets. Reversing a withdrawal is the quickest way of funding your casino account.

Provided you’ve met our rules, your withdrawal will be processed within 24 hours. When submitting a withdrawal, the system will automatically check for wagering requirements or any outstanding/pending transactions on your account. Outstanding transactions may delay your withdrawal until they have been resolved.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Support

1. What do I do if I need technical assistance or have an account query?

JackpotCity.com Online Casino provides free, round-the-clock support to all casino players through the use of toll-free telephone numbers and email addresses. Please click here for more details.

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Legalities

1. How old do you have to be to legally play at JackpotCity.com?
2. May I register a credit card at JackpotCity.com Online Casino that is not in my name?

1. How old do you have to be to legally play at JackpotCity.com Online Casino?

Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at JackpotCity.com Online Casino.

2. May I register a credit card at JackpotCity.com Online Casino that is not in my name?

Our preferred e-cash merchant, Datacash, does not allow players to register credit cards that they are not signatories of. Should you wish to register your spouse's credit card, we suggest that you contact the e-cash merchant directly. If another person would like to play at our casino via your PC, we strongly recommend that they open their own Real Account.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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Fair Game Play

1. How fair are the games at JackpotCity.com?
2. What happens if I lose my connection to the gaming server?

1. How fair are the games at JackpotCity.com?

JackpotCity.com Online Casino supports a Fair Gaming Policy, meaning that each time a game is played, the software uses a Random Number Generator to randomly produce the gaming results. This ensures that no 'programming' advantages can be created on JackpotCity.com’s side to favor the house. It also prevents players from gaining an unfair advantage by counting cards or 'cracking the system'. The Random Number Generator is audited on an ongoing basis to ensure compliance with Las Vegas standards. This means that not even we know what your next spin is going to be and there is no way we can “doctor” the results!

2. What happens if I lose my connection to the gaming server?

The gaming server archives all transactions in real time and is a reliable source of each gaming event. Should you lose your connection to the gaming server, it will automatically complete the transaction. The balance on the server when logging into the casino software, after a connection has been interrupted or lost, will reflect the true balance after completion of the last wager prior to the communication breakdown. A complete playing audit is available for your viewing - should you require one, please contact our Support Team.

Do you have more questions or need further help?

Contact JackpotCity.com Online Casino’s 24/7 Support Team.

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